Terms of Service

ContractsPulse Last updated: 2026-07-27

These Terms of Service ("Terms") govern your access to and use of ContractsPulse, a B2B SaaS contract renewal tracking service operated by SIA Tech Dev Baltic, a company registered in the Republic of Latvia ("Company", "we", "us", or "our"). By creating an account or using ContractsPulse, you ("Customer", "you", or "your") agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

1. Acceptance of Terms

By registering for an account, accessing, or using ContractsPulse at contractspulse.com (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

ContractsPulse is a cloud-based contract renewal tracking platform designed for businesses. The Service enables customers to track contract expiry dates, manage renewal workflows, and receive notifications about upcoming contract renewals.

The Service is provided in the following tiers:

Free Tier — limited functionality, as described in Section 5.
Pro Plan — full-featured access, as described in Section 6.
14-Day Trial — a time-limited evaluation period, as described in Section 7.

We reserve the right to modify, update, or discontinue features of the Service at any time, with notice provided where material changes are made.

3. Account Registration and Responsibilities

3.1 Account Creation

To use the Service, you must register for an account by providing accurate, complete, and current information. You agree to keep this information up to date throughout the duration of your use of the Service.

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials (username and password).
All activity that occurs under your account, whether or not authorised by you.
Notifying us immediately at support@contractspulse.com if you suspect unauthorised access to or use of your account.

We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3.3 Authorised Users

You may invite employees or contractors ("Authorised Users") to access the Service under your account. You are responsible for ensuring that all Authorised Users comply with these Terms. Any breach of these Terms by an Authorised User will be deemed a breach by you.

3.4 Eligibility

The Service is intended for use by businesses and professionals. You represent and warrant that you are at least 18 years of age and are using the Service for commercial or professional purposes, not as a consumer.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

Use the Service in any way that violates applicable local, national, or international laws or regulations.
Upload, transmit, or store any data that is unlawful, harmful, fraudulent, defamatory, or infringes on the intellectual property rights of any third party.
Attempt to gain unauthorised access to any part of the Service, its servers, or any systems or networks connected to the Service.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
Use automated means (bots, scrapers, crawlers) to access the Service in a manner that exceeds normal usage patterns or places undue burden on our infrastructure.
Resell, sublicense, or otherwise make the Service available to third parties outside of your organisation without our prior written consent.
Use the Service to transmit unsolicited commercial messages (spam) or engage in any form of phishing or fraudulent activity.
Interfere with or disrupt the integrity or performance of the Service or the data of other customers.

We reserve the right to suspend or terminate your access to the Service immediately if we reasonably determine that you have breached this Section.

5. Free Tier

The Free Tier is made available at no charge and is subject to the following limitations:

Contract limit: A maximum of 10 active contracts may be tracked at any time.
Features: Access is limited to core contract tracking features. Certain advanced features available under the Pro Plan are not accessible on the Free Tier.
Support: Support for Free Tier users is provided on a best-effort basis with no guaranteed response times.
Availability: The Service is provided "as-is" for Free Tier users. No uptime guarantees or service level agreements (SLAs) apply to the Free Tier.

We reserve the right to modify the features and limitations of the Free Tier at any time, with reasonable notice provided to existing Free Tier users.

6. Paid Subscription — Pro Plan

6.1 Subscription Fee

The Pro Plan is available at €299 per year (exclusive of any applicable taxes), billed annually. Pricing is subject to change with 30 days' notice in accordance with Section 14.

6.2 Auto-Renewal

Your Pro Plan subscription will automatically renew at the end of each annual billing period at the then-current subscription price, unless you cancel prior to the renewal date. By subscribing, you authorise us (or our payment processor) to charge the applicable subscription fee to your designated payment method at the start of each renewal period.

6.3 Cancellation

You may cancel your Pro Plan subscription at any time via your account settings or by contacting support@contractspulse.com. Cancellation will take effect at the end of the current annual billing period. You will retain full access to Pro Plan features until that date.

6.4 No Refunds

All fees paid for annual subscriptions are non-refundable, except where required by applicable law (see Section 6.5). Partial-year or mid-term cancellations do not entitle you to a refund for the unused portion of the subscription period.

6.5 Statutory Rights

Nothing in these Terms limits or excludes any rights you may have under mandatory applicable law. Where such laws require a refund or other remedy, those rights shall apply notwithstanding Section 6.4.

6.6 Taxes

You are responsible for all taxes, duties, or levies arising in connection with your subscription, other than taxes on our net income. If we are required to collect VAT or other applicable taxes, these will be added to the invoice.

6.7 Payment Failures

If a payment fails, we will notify you and may suspend your access to Pro Plan features until payment is successfully processed. Continued failure to pay may result in termination of your subscription.

7. Free Trial

7.1 Trial Period

We offer a 14-day free trial of the Pro Plan to new customers. No credit card is required to start a trial.

7.2 Trial Eligibility

The free trial is available once per customer (company or individual) and may not be used to circumvent the paid subscription. We reserve the right to refuse or terminate a trial if we determine it is being used in bad faith.

7.3 Conversion

At the end of the 14-day trial period:

If you have not upgraded to a Pro Plan subscription, your account will automatically convert to the Free Tier with the associated limitations described in Section 5. Contracts in excess of the Free Tier limit may be archived or made read-only.
If you upgrade to the Pro Plan during or at the end of the trial, your subscription will begin and the first annual billing period will start on the upgrade date.

7.4 No Obligation

There is no obligation to subscribe at the end of the trial period.

8. Data Ownership and Processing

8.1 Your Data

You retain full ownership of all data, content, and information you upload, input, or otherwise submit to the Service ("Customer Data"). We do not claim any ownership rights over your Customer Data.

8.2 Licence to Process

By using the Service, you grant us a limited, non-exclusive, worldwide licence to access, store, process, and display your Customer Data solely to the extent necessary to provide and improve the Service, and as described in our Privacy Policy.

8.3 Data Processing

We process Customer Data as a data processor on your behalf. Where applicable under the General Data Protection Regulation (GDPR) and Latvian data protection law, we will enter into a Data Processing Agreement ("DPA") with you upon request. Please contact support@contractspulse.com to request a DPA.

8.4 Data Export

You may export your Customer Data from the Service at any time via the export tools provided. It is your responsibility to export any data you wish to retain before your account is terminated or downgraded.

8.5 Data Deletion

Upon termination of your account, we will delete or anonymise your Customer Data within 30 days of termination, unless we are required to retain it by applicable law or legitimate legal process.

8.6 Security

We implement appropriate technical and organisational measures to protect Customer Data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its software, design, trademarks, logos, and content (excluding Customer Data), is owned by or licensed to SIA Tech Dev Baltic and is protected by applicable intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.

9.2 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose, including improving the Service, without any obligation to you.

10. Availability and Service Levels

10.1 Best Effort

We will use commercially reasonable efforts to make the Service available at all times. However, we do not guarantee any specific uptime percentage. No service level agreement (SLA) applies to the Free Tier.

10.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily reduces or interrupts access to the Service. Where reasonably practicable, we will provide advance notice of scheduled maintenance via email or in-app notification.

10.3 Unplanned Outages

We are not liable for any unplanned outages, interruptions, or degradation of the Service caused by factors outside our reasonable control, including but not limited to internet infrastructure failures, third-party service providers, natural events, or cyberattacks.

11. Limitation of Liability

11.1 Exclusion of Indirect Damages

To the fullest extent permitted by applicable law, SIA Tech Dev Baltic and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or cost of substitute services, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

11.2 Cap on Liability

To the fullest extent permitted by applicable law, our total aggregate liability to you arising out of or relating to these Terms or the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the greater of:

(a) the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim; or
(b) €299.

11.3 Essential Basis

You acknowledge that the limitations of liability in this Section reflect a fair allocation of risk and are an essential element of the basis of the bargain between you and SIA Tech Dev Baltic. The Service would not be provided without these limitations.

11.4 Mandatory Law

Nothing in these Terms limits or excludes liability which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

12. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information"). Each party agrees not to disclose such Confidential Information to third parties and to use it only as necessary to perform obligations under these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law or court order.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting support@contractspulse.com or using the account deletion feature in your settings. Termination is subject to the cancellation and refund provisions in Section 6.

13.2 Termination by Us

We may suspend or terminate your access to the Service, in whole or in part, at any time:

For cause, with immediate effect, if you materially breach these Terms (including violation of the Acceptable Use provisions in Section 4) and, where the breach is remediable, fail to remedy it within 14 days of written notice.
Without cause, with 30 days' written notice to you. In the event of termination without cause, we will provide a pro-rata refund of any prepaid subscription fees for the unused portion of the current billing period.

13.3 Effect of Termination

Upon termination:

Your right to access and use the Service will cease immediately (or at the end of any notice period).
You should export any Customer Data you wish to retain before termination takes effect.
All provisions of these Terms that by their nature should survive termination (including Sections 8, 9, 11, 12, 15, and 16) shall survive.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email to the address associated with your account and/or by displaying a prominent notice within the Service, at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may terminate your account in accordance with Section 13.1.

For subscription customers, if a material change to these Terms adversely affects your rights, you may terminate your account within 30 days of notification and receive a pro-rata refund of any prepaid fees for the unused portion of your subscription.

15. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Latvia, without regard to its conflict of law provisions.

16. Dispute Resolution

16.1 Good Faith Negotiation

In the event of any dispute arising out of or in connection with these Terms or the Service, the parties agree to first attempt to resolve the dispute through good faith negotiation. Either party may initiate this process by providing written notice to the other describing the dispute. The parties will have 30 days from the date of such notice to reach a resolution before initiating formal proceedings.

16.2 Jurisdiction

If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of Latvia.

16.3 Language

All dispute resolution proceedings shall be conducted in the Latvian or English language, as agreed by the parties.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable DPA, constitute the entire agreement between you and SIA Tech Dev Baltic with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of SIA Tech Dev Baltic to be effective.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms or our rights under them to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets, with reasonable notice to you.

17.5 Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond that party's reasonable control, including acts of God, natural disasters, war, terrorism, internet infrastructure failures, or government actions.

17.6 Notices

Notices to us must be sent to support@contractspulse.com or by post to:

SIA Tech Dev Baltic Gailenu street 6-1, Riga, LV-1023, Latvia Registration number: 40203459117 · VAT: LV40203459117

Notices from us to you will be sent to the email address associated with your account or posted within the Service.

17.7 Relationship of the Parties

The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, employment, or franchise relationship between the parties.

Contact Us

If you have any questions about these Terms, please contact us:

SIA Tech Dev Baltic Email: support@contractspulse.com Website: contractspulse.com

These Terms of Service were last updated on 2026-07-27.